ASQ Family Access makes it easy for families to complete their questionnaires in in the comfort of their own homes or other convenient settings.
ASQ Family Access makes it easy for families to complete their questionnaires in in the comfort of their own homes or other convenient settings.

ASQ® Family Access is a user-friendly tool that allows parents to complete questionnaires online, through a secure, customizable website that integrates seamlessly with your ASQ® Pro or ASQ® Enterprise account. Family Access is available to all ASQ® Online users as an add-on annual subscription for $349.95 per year. Learn more.

Many ASQ Online customers are already using Family Access to enhance screening and identification efforts in their individual practices or the larger community.

Here are five ways it can help you and the families you serve:

1. Convenient for parents

Conducting and scoring the ASQ has always been simple and straightforward, but Family Access makes it even more so.

“The change to the online system allows our patients to complete the questionnaire in the comfort of their home, where there are fewer distractions,” says Pepper Henyon, M.D. “And they feel less pressured to fill out the form while in clinic.”

Dr. Henyon is a pediatrician with Bozeman Deaconess Pediatrics in Montana. The practice began offering Family Access in 2010 to accommodate their growing dedication to performing thorough developmental screenings.

Instead of waiting for forms by mail, or answering screening questions during a home visit or in your office waiting room, families can now complete the questionnaire quickly and on their own terms. All they need is a home computer, tablet, or smart phone with Internet access.

The convenience of Family Access also makes it an ideal tool for expanding access to developmental screenings—a bonus for organizations like Pretend City Children’s Museum in Irvine, CA. Along with offering an exciting play and learning experience in the form of 17 kid-sized interactive exhibits, Pretend City is dedicated to educating parents and caregivers about healthy child development. Their “Good to Go from Head to Toe” initiative, now in its fifth year, offers free ASQ screenings to Orange County residents.

“One of our initial tasks was to change the overall community perception of developmental screenings,” says Tiffany Dobson, developmental screening coordinator at Pretend City. “When the initiative launched, many parents were still unfamiliar with developmental screenings or had a negative perception about them.”

But thanks to promotions at the museum entrance, and a link on the museum’s website, hundreds of families each month have completed questionnaires using Family Access (as well as paper forms, which Pretend City also offers). Dobson gets lots of positive feedback about the experience: She says that parents “find the developmental screening quite helpful and informative” and “value the reassurance given to them in regards to their child’s development.”

2. Saves time and money

Now you can direct parents to your customized Family Access website instead of spending time and postage mailing paper questionnaires—or even more time-consuming, having them complete forms in the office. The system will determine which questionnaire interval to use based on birth date information entered by the parent. And since screenings completed through Family Access are scored automatically, you’ll save another 2–3 minutes for each one you don’t have to score by hand. For busy professionals, a few minutes here and there sure can make a difference over time!

3. Improves accuracy

“As a provider, I feel this is a great service for our patients and for my ability to track a child’s development in a much more accurate fashion than the simple questions I would ask prior to using ASQ,” explains Bozeman Deaconess Pediatrics’ Dr. Henyon.

And what about the answers themselves? Some ASQ users have expressed concern about the validity of online questionnaires as compared to the written versions. No reason for concern, a recent study found: results from paper-pencil and web-based screenings can be considered equivalent.

She reports that parents seem to appreciate that Family Access gives them the opportunity to practice screening questions at home prior to completing the form. “These answers provide a more accurate reflection of a child’s development than when a parent just guesses if the child can do something or not.”

Family Access also eliminates one of the more common roadblocks that arise from paper forms: missed questions. The online questionnaire doesn’t let a parent accidentally skip a question, which makes scoring easier and more accurate.

4. Prevents scoring errors

To err is human, as the saying goes. Family Access brings the reliability of automation, scoring questionnaires upon submission and eliminating the possibility of hand-scoring mistakes. And thanks to strict security and data encryption protocols, parents can be assured that the system will keep scores and other personal data safe and sound.

5. Seamlessly integrates with ASQ Online

Family Access integrates with ASQ Online accounts, whether you’re using ASQ Pro for single-site programs, or ASQ Enterprise for an organization with multiple sites. The only set-up required is to customize your secure Family Access website, adding your own logo and contact information and tailoring the welcome and thank you pages.

For private practices like Bozeman Deaconess Pediatrics, making Family Access a part of the process is a breeze. They link from the clinic website straight to their customized Family Access page, and ask parents to go on and complete the questionnaire before an upcoming well-child check. A staff member accepts incoming completed questionnaires, and the results appear in the patient’s ASQ Online profile. The scored questionnaires are reviewed by the pediatrician the day of a child’s appointment before going into the patient room. Then, the results are discussed with the family.

Because they serve a broader audience, Pretend City’s Family Access site took customization even further and set up a separate entry page that pre-screens participants for geographic and age eligibility before they can access the questionnaire. Once completed, parents are contacted with results and recommended referrals, if necessary.

Your Brookes Publishing regional representative can guide you on how to integrate Family Access in a way that streamlines your screening program and addresses your organization’s goals. Once it’s up and running, using the tool is as easy as sharing the URL. And if you have any questions, free email support is available 24/7.

“Our staff reports that the customer service email support is fabulous. They get back to us in a timely fashion and do a great job ‘closing the loop,’” says Dr. Henyon.


Ready to discover how ASQ Family Access could benefit your organization? Contact your regional sales consultant to see a live demo and get your questions answered.

(Originally published May 2014)

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    ASQ-3 has helped make our staff and our families more aware of developmentally appropriate growth and development. The resources that come with the ASQ-3 have been instrumental for parents to provide school readiness activities at home and to understand the objectives that we cover in our plans.”

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